Basic Hospitality Training: An Introduction to Essential Hospitality Concepts

First impressions matter... and frontline staff make all the difference.

In a highly competitive tourism industry, quality service is not a luxury – it’s your core competitive advantage. The Basic Hospitality Training programme offers practical, hands-on training to staff who are in direct contact with customers, equipping them with the skills to enhance the overall hospitality experience.

“Guests may not remember the facilities – but they always remember how you made them feel.”

SEMINAR INFORMATION

To complete the seminar, attendance at both sessions is required

Kyriakos Yiangou
Read Trainer's Bio    

SEMINAR COST

Training Cost: €390* 
80% HRDA Funded:€280
Actual Cost HRDA Applicants: €110

Non-HRDA applicant:  €390 per person

Discounts for multiple participants from the same company:

 ✔ 2nd participant: 5% discount

 ✔ 3rd participant: 15% discount

Note: HRDA-approved seminars are exempted from VAT for eligible organisations applying for the HRDA subsidy. A 19% VAT will apply to seminars and participants who do not qualify for the HRDA subsidy.

What your business will gain:

  • Improved quality of service and stronger first impressions
  • Enhanced teamwork and professional conduct
  • Calm and effective complaint handling
  • Understanding and respect for customer diversity
  • Staff who embody your brand’s values and image

Why invest in your frontline staff?

  • To build confidence in everyday service situations
  • To establish trust with the customer, beyond just a polite smile
  • To manage complaints professionally and calmly
  • To function as a team, even under pressure
  • To understand the customer journey and their role in each interaction
  • To operate with empathy, respect, and cultural sensitivity

Who Should Enroll?

  • New staff in hotels, restaurants, or cruise ships
  • Employees with no prior experience
  • Existing staff in need of reskilling
No previous experience is required.

Methodology

Thematology 

Introduction to Hospitality
  • What hospitality means, why it’s critical to a business’s image, and the role of frontline staff.

First Impressions & Greeting Customers
  • Welcome techniques, body language, active listening, and genuine interaction.

The 5 Golden Rules of Hospitality
  • Every day, behavioural practices that build trust and enhance customer experience.

The Customer Journey
  • Understanding customer touchpoints, experience mapping, and the value of every moment.

Teamwork & Problem Solving
  • Collaboration practices and effectively managing challenges.

Cultural Sensitivity
  • Adapting services for an international audience and fostering intercultural communication.

Identifying Customer Needs
  • Reading verbal and non-verbal cues and delivering proactive service.
The training is based on a practical, experiential approach, tailored to the needs of frontline staff and the real challenges of the hospitality sector.
  • Role-Playing & Realistic Scenario Simulations
  • Case Studies & Incident Analysis
  • Interactive Workshops & Group Exercises
  • On-the-job application in real working conditions
  • Guidance from experienced trainers with a background in hospitality

Kyriakos Yiangou

Assoc CIPD | HRDA Certified Trainer
Kyriakos Yiangou is an experienced Learning & Development professional and certified HRDA trainer with a strong background in hospitality, leadership, soft skills, performance management, and workplace wellbeing. Over the past decade, he has designed and delivered impactful training programmes across corporate, academic, and NGO settings, including global organisations such as Costa Cruises, Melco Resorts, CYENS, and the Cyprus Space Exploration Organisation.

With a practical, learner-centered approach, Kyriakos creates engaging and modern learning experiences that blend storytelling, experiential methods, and real-world application. He holds a BA in Psychology, an MSc in Health Psychology, and a Level 5 Diploma in Learning & Development from CIPD (UK). He is fluent in Greek, English, Spanish, and Italian, and is a full member of the Cyprus Human Resource Management Association (CyHRMA).

Ready to Elevate your Customer Service?

 Limited Spots Available

Call us at 22080982  or email us at training@thelearningedge.eu
The programme is offered by CARDET, as a Certified Vocational Training Centre (KEK).
The program has been approved by the HRDA. Enterprises/Organizations participating with their employees, who satisfy HRDA's criterial, are entitled to subsidy.